Refunds

We do not accept refunds. IF FOR ANY REASON YOUR ITEM IS DAMAGED  A CREDIT WILL. BE GIVEN FOR ANOTHER ITEM.

IF AN ITEM IS RECEIVED DAMAGED WE WILL REPLACE IT FOR THE SAME ITEM.

Returns or exchange are not supported if customers ordered wrong size, product, or they simply does not like the product. If there is an issue with the item we will offer a credit or replace with the same item.

We can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error with photo evidence.

If you have any questions or concerns regarding your order, please email our customer service department at TheSilverBoxJewelry@gmail.com